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Privacy Policy

Your privacy matters. We handle your personal information with care, confidentiality, and respect.

Introduction

Helping Hands Admin Support is committed to protecting your privacy and handling your personal information responsibly in accordance with the Privacy Act 1988 (Cth) and Australian Privacy Principles.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services or interact with our website.

Information We Collect

We may collect personal information that is necessary to provide our services, including:

your name and contact details (phone, email)
address (where required for home visits)
identification information (if required)
Centrelink, MyGov, or account-related details provided by you
documents related to superannuation, insurance, or applications
any other information you provide to assist with your request

We only collect information that is relevant and necessary.

Your information is used to:

provide administrative support services
assist with forms, applications, and documentation
communicate with you regarding your service
improve our service delivery

We do not use your information for marketing without your consent.

Disclosure of Information

We will not share your personal information with third parties except:

where required by law
where you have given consent
where necessary to assist you (e.g. interacting with Centrelink, MyGov, or service providers on your behalf)

Data Security

We take reasonable steps to protect your information from misuse, loss, or unauthorised access.

This includes:

secure storage of physical documents
password-protected digital files
limiting access to authorised use only

Access and Correction

You have the right to:

request access to your personal information
request corrections if information is inaccurate

To do so, please contact us using the details below.

Retention of Information

We only keep your personal information for as long as necessary to provide our services or meet legal requirements. After this, it will be securely deleted or destroyed.

Website Data

Our website may collect limited non-identifiable information such as: