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Terms and Conditions
By using our services or submitting a booking request, you agree to these Terms & Conditions
1. Introduction
Welcome to Helping Hands Admin Support. These Terms & Conditions govern your use of our services and website.
By accessing our website or engaging our services, you agree to comply with and be bound by these Terms & Conditions.
2. Services Provided
Helping Hands Admin Support provides administrative assistance services only, including:
Centrelink and MyGov support
form completion and applications
document preparation and explanation
superannuation and insurance paperwork
general administrative support
We provide guidance and assistance, but do not provide legal, financial, or tax advice.
3. Client Responsibilities
By using our services, you agree that:
all information you provide is accurate and complete
you will review all documents before submission
you understand that final responsibility remains with you
you provide correct login details and documentation where required
We rely on the accuracy of information you provide.
4. Booking and Appointments
Appointments can be made via:
our website booking form
phone or email
Once a booking request is submitted, we will confirm your appointment via phone, message, or email.
5. Fees and Payment
Services are charged based on agreed rates
Pricing will be discussed prior to service
Payment terms will be communicated before work begins
We reserve the right to refuse or discontinue services in the event of non-payment.
6. Cancellations and Rescheduling
Please provide reasonable notice for cancellations or changes
Late cancellations or missed appointments may incur a fee
7. Home Visits
For home visit appointments:
clients must provide a safe and respectful environment
we reserve the right to leave if we feel unsafe
service areas are limited to Craigieburn, Mickleham, and surrounding areas
8. Confidentiality and Privacy
We respect your privacy and handle all personal information in accordance with our Privacy Policy.
All information provided is treated as confidential and used only for the purpose of delivering our services.
9. Limitation of Liability
To the maximum extent permitted by law:
Helping Hands Admin Support is not liable for:
incorrect or incomplete information provided by the client
outcomes of applications or submissions
delays or decisions made by third-party organisations (e.g. Centrelink, MyGov)
any loss or damage resulting from reliance on information provided
Our role is to assist — we do not guarantee outcomes.
10. No Guarantee of Results
We do not guarantee:
approval of applications
successful outcomes
processing times
All results are determined by external organisations.
11. Third-Party Services
We may assist you with interactions involving:
Centrelink
MyGov
Financial institutions
We are not responsible for the actions, systems, or decisions of these third parties.
12. Service Limitations
We reserve the right to:
refuse services outside our scope
decline requests involving legal, financial, or regulated advice
stop services if necessary for safety or compliance reasons
13. Intellectual Property
All materials, templates, and documents provided remain the property of Helping Hands Admin Support unless otherwise agreed.
14. Website Use
By using our website, you agree not to:
misuse the website or its content
attempt to access restricted areas
use the website for unlawful purposes
15. Changes to Terms
We may update these Terms & Conditions from time to time. Updates will be published on this page.
16. Governing Law
These Terms & Conditions are governed by the laws of Victoria, Australia.
17. Contact Us
If you have any questions about these Terms & Conditions, please contact:
Helping Hands Admin Support
📞 0493 123 012
📧 helpinghands.admin.au@gmail.com
📍 Craigieburn, VIC
Contact Us
Helping Hands Admin Support
Friendly admin support for Centrelink, MyGov, superannuation, insurance and more. We come to you and make it simple.
Quicklinks
Centrelink Assistance
MyGov Support
Superannuation Support
Forms & Applications
Insurance Support
General Admin Support
0493 123 012
helpinghands.admin.au@gmail.com
Craigieburn, Mickleham & Surrounding Areas, VIC
Mon – Fri: 9:30am – 9:00pm
Sat - Sun: By Appointment
